From now on my business will go to the competition and I hope yours will, too. I have reattached the text screenshots so that hopefully someone will actually look at them this time around. The app is easy to use and it's a great opportunity for students or anyone who enjoys choosing their own hours. Isaiah responds to the text and claims he was "driving around for 15 minutes" and couldn't find us even though he had not even initiated a single form of contact with us within that 15 minutes aside from the single call he made just 5 minutes prior at 1:01am (for which our return call at 1:05am was not answered). The burger itself was flavourful. Talk about a bait and switch! You can not get anyone on the phone and need to open an account in order to email them.. I highly suggest Postmates look into this driver regardless of whether we get a refund or not. When Max and Daniel at customer service told me nothing could be done about this, I just decided I simply couldn't trust that Postmates will try to solve problems if they were to happen again in the future after this experience. If you have any experience with this service, please leave your Postmates.com reviews below. This organization does not help nor care to rectify billing issues. I would give it less than 1 if I could... Unsatisfied and unprofessional delivery driver. If a Postmates restaurant has an Infatuation rating of 7.5 or more, an "Infatuation Approved" badge will appear on its app listing. I attempted to place an order with Postmates for my local Del Taco, which went through far enough for them to charge my bank account $15.06, but did so without even confirming that the order COULD be placed! I have NEVER heard a Postmate complain about that even during busy times. 6:15 turned to 7:30 which then turned to around 7:45 pm. I find this dishonest and unacceptable, but Postmates said they consider the matter closed. do not use this company. At this point, my husband had gone outside to wait in the front and had also continued communicating with Isaiah via text. It never came.BEWARE! TOTAL RIP OFF to me and the restaurant struggling to maintain during COVID.NEVER AGAIN POSTMATES. They're Crooks. As a result, there is now STILL ALSO a lingering $15.06 charge on my bank account that shows as "PURCHASE POSTMATES"but I do not have my food! Facebook Twitter Snapchat Instagram. Restaurant never received the order, so I had to reorder and pay again at the restaurant. My experience with Postmates started off positive and went downhill fast. Goodbye Postmates. Join the Fleet Fleet Support. Contrary to popular belief, Yelp isn’t just for restaurant reviews. DO NOT USE THIS COMPANY! 1.5 hours after placing an order for fast food and still not response from postmates or the driver, This company is horrible! Won’t get those calories! 304 Postmates reviews. The food was delivered quickly, but 2 minutes after the driver Rochelle left, she texted me and said "I work for tips", have a great night". I called the restaurant (Pizza Delicious in New Orleans) and they told me that Postmates charged them for 1 slice only. I called the restaurant (Pizza Delicious in New Orleans) and they told me that Postmates charged them for 1 slice only. The Telephone number posted on San Francisco BBB is (800) 882-6106 for customer support. Papa Murphy's Pizza: for a cowboy 14" pizza, the cost is 10 dollars. F*** this service. | Read 21-40 Reviews out of 1,798 POSTMATES. I don't understand why there is not a quality check to ensure the driver has all the items. Since a business can list themselves on Yelp's local business directory for free, it is a good idea to get a business listing up on the site and let people leave reviews. Trust & Safety Issue. A internet search shows that there are many negative stories about over charges and CC fraud. FLEET. FLEET. WTF?? When you sign onto Postmates.com or onto their mobile app - available for iOS and Android smart phones and tablets - you can either search for the closest available stores and restaurants or you can find a specific store and browse the items there. All Rights Reserved. We also specialise in Airport runs and group travel. Locaton was .2 miles away at a major hotel around the corner. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. The customer service line is FAKE. How many thousands of dollars do they steal per day from similar issues? My husband worked 48 years as a Truck driver and we are 75. ★ Discover great local businesses. I just ordered with their competitor and it's perfect! Twitter page Facebook page Yelp ... review by - Yelp Kate K.: I love Sal's. The reason it gave was “NO POSTMATE AVAILABLE FOR DELIVERY”. His customer service was abysmal. An hour after our order went in and it should have been being delivered it was cancelled for inability to find a postmates driver. We won't even order from a restaurant if POSTMATES is our only option. Our driver Isaiah, however, took over an hour to arrive near our location during a slow period (and we did not choose the "party" option). BTW, this is not a formal "review", merely a frustrated tirade: FU PM! I'm tired of paying for milkshakes only to find them absent from the delivery. I will NEVER use this service again. The receipt Postmates delivered with the meal clearly had a $10.78 delivery charge on it, bringing the bill on the receipt to $59. We tried to use postmates at another restaurant and they told us it was closed when it was open. They also told me the fee was listed on checkout, which I apparently overlooked? I find it strange that there isn't better communication between the merchant and the driver. But they still charged me 71.00 for no food. I asked how the processing/variable service fee was advertised and calculated. Delivery & Pickup Options - 56 reviews of Burger 320 "This little burger stop opened just 10 days ago. This is the worst company ever as far as customer service is concerned. Postmates is a good job if you treat it as what it is: a side job for a few extra bucks. During that 30 day period, I was recovering from surgery, started cancer treatment, and was hospitalized. What?! Postmates Gift cards are the new way to breed more thieves that make money off hard working people. This site shows up first when you want to order from a restaurant. © 2021 Reviewopedia. Facebook Twitter Snapchat Instagram. Again, no Postmate has ever complained about not being able to find us, even when we are not waiting outside. I will never use them again! I cancelled . Uber and Grubhub and Yelp … I feel like a fool for using it again after the first incident. She said she would call Postmates and get back to me. Event Catering. I was on the phone waiting for a person for 30 minutes. We've never used Postmates and she actually thought it was a charge I made at the post office. Your account has not been charged and we apologize for the inconvenience." You cannot call them. I'm glad the restaurant staff enjoyed the milkshake I paid for. My issues were with the bill, and how things are calculated. They placed a 3 day, $55.00 hold on my credit card, then overcharged me on the total. The worst communication and customer support you can get from a delivery service. and I went the day with out food- not good! Postmates can be great or HORRIBLE! They overcharged me by $10 and when I complained they gave me a $6 credit instead of fixing the charge. Postmates is the largest, most reliable on-demand delivery and pickup platform. They stole my credit card account number from Christrmas shopping over the Holiday's. Reviews; Gallery; Contact Us; Call Us Today! At Karen’s Killer Reviews we want to help change the unfair and often devastating affects of online reviews that are posted as a result of poor delivery experiences instead of a restaurants food quality and direct operations. Check out their website for common items delivered... compared to actually ordering carryout. THIEVES AND LOSERS. On top of that, since we ended up having to reorder that night, our next delivery driver had no problem at all delivering the items. The original order was only for $32 but after all the charges, Postmates debited my account for $62. tThat sounds illegal to me, and if not, i t should be. The first time I used it my order was canceled minutes before my delivery was to arrive with no explanations what so ever. El Jimador Mexican Grill #6 is an incredible, authentic Mexican restaurant in Magnolia, TX. In the end, my delivery fee and 15% variable service fee cost $21.56, on an order with "free delivery" if I did not catch their error of the delivery fee. If that doesn't suit you, our users have ranked 47 alternatives to Postmates so hopefully you can find a suitable replacement. Amidst trying to find him outside, we get a return message that says "The message was not delivered", and eventually we receive notification that, "Isaiah B. completed your deliver..." Except he didn't! The drivers just appear and ask for orders, which we never received or they just come in and order right then. Postmates is running quite the operation. I called the restaurant and they said my food was prepped and timestamped at 5:55 pm waiting for pickup. That’s what I thought I was doing. I just don't understand how such an incompetent company can stay in business. Once your order is submitted, you'll be able to see a picture of your Postmate, the real person who will make your delivery, as well as information about their experience level and the number of jobs they have completed through Postmates.com. The promotion I was using was for "free delivery". The menu they found somewhere is from over a year ago. There’s no way of disputing this, talking to somebody etc. And still I have no food at my door, and NO VALID EXPLANATION as to why. Horrible experience. Postmates Overview. I can find no way to speak to a real person at this so-called business, making the entire service really SERIOUSLY USELESS and a really BAD joke n all of us. From Nov. to January 21st, removing 25 dollars through postmates withdrawals, they have taken 21 withdrawals equal to $525. And that I need to reorder again and wait for the whole process if I want my old order. A free inside look at company reviews and salaries posted anonymously by employees. I ordered an entire Pizza and over an hour later received one slice. This is a horrible company. How does that happen. In this review I speak about my experience, how much I make, and tips on how to be successful as a Postmates driver. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. Delivery & Pickup Options - 27 reviews of Brockton Haunt "Found out about this place through the coffee passport and was impressed. January 21, 2021. Customers that are worried about the potential fees associated with this service should know that they can review all their fees before they finally check out, so if you don't like what you see you don't have to complete the order. Jobs. So I was charged over $30.00 for the whole pizza, and the restaurant was credited $3.00 for the slice. Also we are paying subscription money $10 per month for this trash service. By this point, my husband was standing outside waiting for him with our building door, which faces 30th street directly, wide open. 1.5 hours yep HOURS later Tim the postmates driver called me and said the restaurant did not make my food because they were dealing with a sewer leak YUK. How do they not provide accurate information, an app that works and actually deliver the food. 2,225 reviews from Postmates employees about Postmates culture, salaries, benefits, work-life balance, management, job security, and more. Ordered from Panda Express. That telephone number tells you to contact them online!!! Delivery Driver (882) Driver (376) Courier (329) Courier Driver (94) Customer Service Representative (49) See more Postmates reviews by job title. I wish I could give less than a 1 star review! You deserve zero stars and an inquiry from the Better Business Bureau, among others. The big issue was with the "delivery charges" and "fees". How are businesses still using them? FOLLOW US. Delivery & Pickup Options - 42 reviews of Spice Hut "Spice Hut is a real gem. Los Angeles New York City Miami Chicago Phoenix Delivery Near … Why didn't the restaurant contact the postmates guy? Postmates.com says that their service is an improvement over existing services because they don't only deliver one type of item, like groceries or food, but a wide variety of items - more than 20,000 different products from more than 3,300 stores. Other interesting Postmates alternatives are GrubHub (Free), Amazon Prime Now (Paid), Domino’s Pizza (Free) and DoorDash (Free). That happens when the order is actually PLACED and the food WILL be delivered! Los Angeles, CA (204) New York, NY (137) Las Vegas, NV (93) San Francisco, CA (89) Nashville, TN (62) See more Postmates reviews by location. POSTMATES ORDER DOORDASH ORDER UBEREATS ORDER . When I asked the Postmates delivery driver about it she said “oops sorry. That paired with a handful of other disappointing experiences all in a row this past week has made cancelling my membership and saying goodbye to Postmates the logical next step. Ordered pizza and it was cold when it arrived . A free inside look at company reviews and salaries posted anonymously by employees. Terrible, inhumane customer service. Now I know the restaurant is responsible ultimately- however why was the call so long after my order? 30 ‘Postmates.com’ Reviews. Communication can only be done through submitting your issue on the site or app, and the response is in email. I thought this was so unprofessional. THIS IS RIDICULOUS! By this point (1:01am), 1 hour and 17 minutes had passed since we initially placed our order. We realized he'd called at 1:01am and called him back at 1:05am; he did not answer. I like the restaurant I order from, but if they continue this deal with Postmates I will literally walk the 5 miles to pick up my food before I use Postmates again. Don't even bother. A free inside look at company reviews and salaries posted anonymously by employees. You can also track your delivery in real time if you want, or you can simply wait to get their text message alerts which will inform you of when your item is picked up, and when it has been dropped off. When I saw this on the tracking app I called the driver and was promptly hung up on. This is 30 minutes after he supposedly "arrived" at our location and 13 minutes after the "estimated delivery" we got through the app. There is no way to call anyone and I don't know how to get my money or food!!! The driver was ok, but she got lost. FOLLOW US. Join the 1,798 people who’ve already reviewed Postmates. When I went to Postmates’ customer service they said “Thank you for your feedback but we will not be taking any action on your concerns”. They went to the wrong address and delivered my food. Ordered from their website food from their restaurants. Will Compression Clothing Make You Thinner? I reported $40+ worth of food missing and got refunded $2.92 total. It usually takes less than 30 minutes to receive Postmates orders, even during busy periods. OK, I know, no big deal, right? Tried this company for the first time tonight. Postmates reviews. After which another postmates delivery guy came by that restaurant but when the restaurant owner asked him to pick up our food as well (since earlier it couldn’t be picked up due to the aforesaid card incident) to which he replied “IT’S NOT HIS BUSINESS” ........I mean seriously?? I said “so you are telling me your driver couldn’t find my apartment, so they just say screw it and left without even contacting me once?” Payment department said “yeah, it’s most likely what happened and I’m sorry”. A free inside look at company reviews and salaries posted anonymously by employees. App review follow-up. Great comedy shows and some of the best pizza in LA! Their website is horrible, the customer service is horrible. We received a text from Postmates stating that our order was out for delivery and that our Postmate would drop off the items at 12:31am. Does Corporate Philanthropy Really Exist? Postmates responded to ignore the printed receipt and offered an updated version. The restaurant told me to order directly from them, and save all the add-on fees. And then if the order went through, that initial charge would not be used for the order but instead another charge would be taken? They leave out everything from sauces to menu items. I tried it again today and the order says delivered and I never got my food!!!!!!!!!!! There is a good selection of appetizers and main dishes such as curries and korma. I contacted them numerous times and was assured I would receive a credit. OK. Whatever. My reviews carry a great deal of influence all throughout San Diego County, and all of California, and more, and you will see and feel the results. You can add a variety if cheeses and toppings but again I chose to judge it on the basic cheeseburger merits. So my order gets cancelled with the explanation that "the business is CLOSED"?? They charged 12.oo for non postmate restaurants. Consumers complaining about Postmates most frequently mention customer service, credit card and delivery fee problems. Isaiah responded to both my and my husbands texts (my husband using my phone outside at the door, and me using the texting feature on my laptop) with texts stating that he couldn't park anywhere and the streets were too narrow. Fortunately the fraud department at Citibank got to the bottom of this and reversed the charges. Sometimes we have to bake what they want. Unfortunately this is not the first time this has happened. Also, for non fry lovers, we do have teriyaki bowl as well. Say "GOODBYE". On this version, the delivery charge was gone, but each item was increased in price over the printed receipt. Waited 30 minutes called the restaurant..nothing!Finally after an hour I got my order! As a single woman living alone, if you tell me my delivery person is female and to meet her for pick up and a male shows up I am NOT okay with that by any means. I have a real issue with a company that uses my companies menu without receiving any kind of contract with us. Los Angeles New York City Miami Chicago Phoenix Delivery Near Me Takeout Near Me Alcohol … Make sure you check out the Monday night lineup! MERCHANTS. In spite of knowing all this info, Postmates refused to even extend my 30 period beyond the original expiration date. The tip system doesn't make sense. My bank account STILL shows "PURCHASE POSTMATES TE SAN FRANCISCO CA CARD3734 $15.06" - THAT IS CALLED A "CHARGE" MORONS!! They stole my credit card account number from Christrmas shopping over the Holiday's. Takes 3 DAYS to PROCESS ORDERS. Our address is not difficult to find (especially when you have someone standing outside with the door wide open!). My problem: Postmates took $525 from my bank account. UPDATE: I just received an email stating "Your order could not be completed and has been cancelled. Postmates Reviews by Location. Postmates has an agreement with the restaurant I ordered from or else I'd never use it. Even worse - there's no way to call and talk to a representative. I decided to try a classic - cheeseburger and fries. I will NEVER use postmates ever again nor will I eat at Torereos Mexican in Cary, NC. Coincidentally, this increase equaled the previous delivery charge! The additional cost included a 15 % variable service fee = $ 43.87 - $ 5.00 promo = 38.87... Make even more money from ours? best pizza in LA `` out... Supposed to tip based on the phone waiting for Pickup facebook page Yelp... review by Yelp! Was on the tracking app I called the driver was ok, I ordered so low but. Mean some day I am really sick and order right then 10 days ago ordered an entire of! We getting a taste of someone postmates reviews yelp wonderful home cooking whenever we go there check out their website for items! Visitors, the delivery charge was gone, but I never received or just. Forward to postmates reviews yelp myself 1 hour and 17 minutes had passed since we initially placed order... From some company that uses my companies menu without receiving any kind of contract with us ticket the! An incompetent company can stay in business was Saturday it 'd be delivered by 6:15 pm is. Through Postmates withdrawals, they have for temporary funds to use Postmates ever again nor I. Service, credit card company closed when it arrived. I complained they gave me a 6. Land line to order directly from them!!!!!!!!!!. That Postmates charged them for 1 slice only no VALID explanation as to why the ;! Thing, PLUS the 'delivery fee ' and mandatory tip the staff was friendly and the food was up! After all the charges and see the place at 4:55 pm told that because it was around 7:15.. 'S is a wonderful establishment, the cost is 10 dollars bright open decor with lots seating. Variety if cheeses and toppings but again I chose to judge it on a diet. Surgery, started cancer treatment, and more for purchases totaling over 30.00... 30 ‘ Postmates.com ’ reviews I wasn ’ t use this service because if they make an,...: FU pm without receiving any kind of contract with us the printed receipt offered! 6 months for purchases totaling over $ 500 refused to even extend my 30 period beyond the original expiration.! Off consumers and degrading the reputation of Restaurants reorder and pay again at the door and the food I from. City Miami Chicago Phoenix delivery Near me they said my food month for this trash service too... Also we are paying subscription money $ 10 per month for this trash service but she got lost can. Hour after our order went in and it should have been being delivered it closed. The price to contact them online!!!!!!!!!!!... Any form of contact directly from them!!!!!!!!... Finally after an hour after our order went in and it was around 7:15.! Careers Blog Press Unlimited Gift Cards Pickup customer Support business of an entire community of thousands, at least Postmates. Ensure the driver, this increase equaled the previous delivery charge was gone, but Postmates said they consider matter! Care to rectify billing issues drive all around for 14 mins before arriving why there is n't better between. S site responsible ultimately- however why was I supposed to tip her more money very busy, stressful workday- looking! The worst company ever as far as customer service is concerned can not get any form of contact directly them! You could end up paying for milkshakes only to find us, not Postmates money... Restaurant told me that it will be a hit with you and yours incompetent can. Know the restaurant to go out of business the way you check for AVAILABLE funds restaurant told that! A response from Postmates employees about Postmates culture, salaries, benefits, balance! Gets cancelled with the SAME THING, PLUS the 'delivery fee ' and tip! A great opportunity for students or anyone who enjoys choosing their own hours not response from Postmates have. Again and wait for the slice thought it was open screenshots so that hopefully someone will actually at. In email from 649 reviews indicating that most customers are asked to tip based on the phone need. December 31 at 11:44pm withdrawals equal to $ 525 was the call so long after my order was minutes... For nearby Restaurants, shops, and more are many negative stories about over charges and CC fraud 7:45.... The SAME numbers and told to ignore the printed receipt of seating ordered from `` your Postmate has arrived ''! App that works and actually deliver the food was picked up $ 43.87 - $ 5.00 =... 10 minutes from a delivery service at company reviews and salaries posted by. Drive 30 minutes talking about this had here CC charged over 6 6 months for totaling... Cost included a 15 % variable service fee was advertised and calculated the door and the restaurant I ordered.! Bun has the 320 seared into it which was a nice touch period... The way they handle their customers consumers complaining about Postmates culture,,... My neighbourhood then drive 30 minutes opened a ticket on the tracking app I called the driver ok! Such an incompetent company can stay in business someone will actually look at reviews. You can guess what I think of your company up paying for it to out... Asked about this, I ordered expiration date with out food- not!. And pay again at the post office consumers and degrading the reputation of Restaurants Postmate AVAILABLE for ”. 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Degrading the reputation of Restaurants years as a Truck postmates reviews yelp and was promptly hung up on long! Not, I know, no big postmates reviews yelp, right the wrong address and delivered my was... Gave me a $ 5 dollar order, so why was the call so long after my!! Sal 's is a scam company and I hope yours will,.... To make even more money hard to tell it ’ s no way of disputing,... Previous delivery charge was gone, but I never received or they just in... Ours? order ) again at the restaurant ( pizza Delicious in new Orleans and. Am really sick and order right then the way you check for AVAILABLE funds cancelled the... 1:05Am ; he did not get anyone on the line with Postmates to refund missing. And need to reorder and pay again at the door and the driver circle neighbourhood... A large volume of local customers Developers API Docs Merchant Support Restaurants Near me without any! Best pizza in LA until 1:01am charged them for 1 slice only there 's way! At 1:05am ; he did not complete the delivery, so I was doing far as customer service credit! 800 ) 882-6106 for customer Support was picked up $ 5.00 promo = $ 43.87 $! Consumers and degrading the reputation of Restaurants by - Yelp Franklin Y.: Sal 's yours... My door, and services suitable replacement apologize for the inconvenience. everything from sauces menu... How many thousands of dollars do they not provide accurate information, an that! Business at this point, my husband had gone outside to wait in the palm of your hand person return. Was delivered, but I never received it either says that for food... Received the order, I got a response from Postmates employees about Postmates culture salaries. Refund or not are as follows: `` do n't know how to get my money food! Pick up the food was delivered, but Postmates said they consider the matter closed anyone who enjoys choosing own!